Effective Date: May 1, 2025
Last Updated: May 1, 2025

Look Who’s Talking, LLC, through our website, LookWhosTalkingNYC.com (respectively, “LWT”, “we,” “us,” or “our” and the “Website” or “Site”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our Website and Services, including virtual or recorded sessions that support communication skills development and promote academic and social success (collectively, the “Services”).

By accessing the Site or using our Services, you agree to be bound by this Privacy Policy as well as our Terms of Service (“ToS” or “Terms”) (collectively, “our Policies”), which is incorporated herein by reference.

This Privacy Policy applies to users of our Services, including parents, caregivers, children, educators, and institutional partners, and is intended to comply with applicable U.S. privacy laws, including the Children’s Online Privacy Protection Act (“COPPA”) and, where relevant, the Health Insurance Portability and Accountability Act (“HIPAA”).

1. Information We Collect
We may collect the following types of information, either directly from users or automatically during the use of our Services:

 

a. Personal Information

- Name, email address, phone number

- Date of birth or age range

- Account credentials (username, password)

- Address or general location

- Payment and billing information (processed by third-party providers)

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b. Session & Interaction Data

- Participation in virtual sessions

- Chat logs, shared notes, and feedback

- Assignments, surveys, assessments, and progress tracking

- Multi-media recordings of sessions

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c. Technical & Device Information

- IP address and geolocation

- Browser type and operating system

- Device identifiers

- Site usage, navigation paths, and session duration

d. Educational Information (where applicable)

- Information provided by schools or educators

- Learning goals, preferences, or academic records

e. Sensitive Information

- Health-related disclosures or support needs

- Demographic information (e.g., gender, ethnicity)

We do not intentionally collect biometric or genetic information without your express consent.

2. How We Use Your Information
We use your information for the following purposes:

• To provide, personalize, and improve our Services

• To deliver video-based sessions and support features

• To manage user accounts and provide customer support

• To process payments and manage transactions

• To communicate with users regarding appointments, progress, and updates

• To conduct research and analytics to improve outcomes

• To comply with legal obligations and protect legal rights

• To communicate with you regarding our Services, marketing, and advertising

• To serve you relevant advertisements

3. Legal Bases for Processing
Where applicable, we process your personal information based on:

• Your consent

• The performance of a contract with you or your educational institution

• Compliance with legal obligations

• Our legitimate interest in improving and securing our Services

 

4. HIPAA Disclaimer
We are not a Covered Entity or Business Associate as defined under HIPAA. While our Services may involve information related to behavioral or learning needs, we do not provide medical treatment or billing services covered by HIPAA.

5. Voice and Video Recordings
Our Services may include live and recorded video sessions that may capture a user’s image, voice, and interactions. We use these recordings only:

• To deliver Services effectively (e.g., playback for educational review)

• For quality control and training

• For marketing purposes

• To provide, personalize, and improve our Services

• To communicate with users regarding appointments, progress, and updates

• For limited internal research or analysis

We do not use video or audio recordings for automated facial recognition or profiling unless disclosed separately and with additional consent.

6. Children’s Privacy & COPPA
Our Services may be used by children under the age of thirteen (13) with the involvement and consent of a parent, legal guardian, caregiver, or school representative. Where applicable, we:

• Collect only the minimal data necessary to deliver Services

• Obtain verifiable parental consent when required

• Allow parents, guardians, and/or caregivers to review and delete children’s information upon request

We comply with the Children’s Online Privacy Protection Act (“COPPA”) and do not knowingly collect a child’s personal information without first receiving verifiable consent from a parent or legal guardian.

Parent or Legal Guardians must complete the Children’s Online Privacy Protection Act consent form embedded in our checkout process in order to register and use the Services.

7. How We Share Information
We do not sell your personal information. We may disclose your information in the following circumstances:

a. With Your Consent
We may share information if you ask us to or give us permission.

b. With Service Providers
We share data with vendors who assist us in operating the Site (e.g., web development, hosting, analytics, communication tools, payment processors).

c. With Educational Institutions or Providers
When authorized, we share session progress and performance data with referring schools, educators, or parents.

d. For Legal Compliance
We may disclose information if required by law, court order, or government request.

e. In a Business Transfer
If we undergo a merger, acquisition, or voluntary or involuntary asset sale, user information may be transferred.

f. Through the Use of Cookies, Web Beacons, and Other Similar Technologies
We may disclose information collected by cookies, web beacons, embedded scripts, and other similar technologies (“Tracking Technologies”) with third party service providers to recognize your device and browser, analyze behavior, manage preferences, deliver advertisements, and track engagement. These technologies allow us to maintain user sessions, recognize returning visitors, analyze traffic flow and user interactions, and track the performance of marketing efforts. You may set your browser to reject cookies, but some features may not function properly.

 

8. Data Retention
We retain your personal information for as long as necessary to:

• Provide the Services

• Allow for professional reference

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

 

You may request deletion of your account or personal data by contacting us.

 

9. Security Measures
We have implemented commercially reasonable administrative, physical, and technical safeguards designed to secure sensitive information in LWT’s possession and control from unauthorized access, disclosure, and use.

While we implement safeguards designed to protect your information, no security system is impenetrable. We cannot guarantee the security of our systems or the information transmitted through our Website or in connection with the provision of the Services. By using this Website or the Services, you acknowledge and accept this risk.
 
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before interacting with them.

11. International Users
Our operations and provision of Services are solely based in the United States. If you access them from outside the U.S., you understand that your information may be transferred to and processed in the U.S., which may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the “Last Updated” date above. Continued use of the Services constitutes your acceptance of the revised policy.

13. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

 

Look Who’s Talking, LLC
Email: info@lookwhosetalkingnyc.com

Phone: (646) 820-8839